The first item was that "Technology plays a driving role in the automation necessary for impactful business process changes, but if those who deploy it don't know how the business works in the first place they won't be nearly as effective at their jobs". That is: IT pros need to know the business environment and how IT brings a value to that environment.
The second item is using prediction models - business analytics - the best decisions are based on the best models.
The third item is enterprise architecture. IT professionals who want to advance need solid understanding of business process workflows and technology. (The Open Group Architecture Framework [TOGAF] is given as a good start)
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